Shipping, Returns and Refund Policy:

    • Prices are listed in Canadian Dollars
      • We offer free shipping within GTA.  Shipping on orders outside of GTA will be calculated based on the weight of the products. Please call us for more details.


      • Products will be shipped between 0-1 business day
      • Customer can also pick up from our location at 955 Middlefield Rd unit 1, Scarborough, Ontario, M1V 5E2
      • Warehouse pickup allows customers to collect their orders in person by placing an order one day in advance, offering an alternative for those who prefer not to wait for delivery.
  • A 2 PM order submission deadline ensures that the logistics team has enough time to process and prepare orders for the scheduled delivery day.
  • Returns:  
    • After 10 days have passed from the delivery date: Jan Star Supplies does not accept returns after a 10-days window from the date of delivery. This policy ensures that products are returned within a reasonable time frame, allowing the company to maintain the quality and resellability of their inventory.
    • Items not in original condition or sealed manufacturer packaging with all documentation: Returns will not be accepted for items that are not in their original condition or packaging, including missing or damaged manufacturer packaging, documentation, warranty cards, or accessories. This policy helps maintain the integrity of the products sold and ensures that customers receive items in the best possible condition.

    • Items returned to an incorrect originating location: If a customer sends a return to the wrong warehouse or location, Jan Star Supplies reserves the right to refuse the return. It is the customer’s responsibility to retur n items to the correct location, as specified in the return instructions. This policy helps streamline the return process and prevents additional shipping and handling costs for the company.

    • Opened food container packaging, food contact or food packaging products, cups, bakery boxes, etc.: Due to food safety and sanitary requirements, Jan Star Supplies will not accept returns for any opened food container packaging, food contact or food packaging products, cups, or bakery boxes. This policy helps maintain the highest level of hygiene and safety for all customers.

    • Special orders, clearance items, and seasonal stocking products: Jan Star Supplies does not accept returns for special orders, clearance items, or seasonal stocking products. These products are clearly identified on the item detail page with labels such as “Special Order – No Returns”, “Clearance Special – Final Sale”, or “Seasonal Stocking – No Returns”. By not accepting returns for these items, the company can manage inventory more efficiently and keep prices competitive for customers.

  • During a situation like the COVID-19 Coronavirus pandemic, all sales are final and no returns are accepted: In light of health and safety concerns during a pandemic, Jan Star Supplies will not accept any returns to protect both customers and staff from potential exposure to the virus.

  • A restocking fee of 15% or $25.00 (whichever is greater) applies to all returns: To cover the costs associated with processing and restocking returned items, a restocking fee will be charged. This encourages customers to be more careful with their purchases and helps the company recover some expenses related to returns.

  • Shipping and handling charges for the original purchase are non-refundable: Jan Star Supplies will not refund any shipping and handling charges associated with the original purchase. The customer is responsible for these charges as they are part of the cost of doing business.

  • Customers are responsible for all prepaid freight charges to return merchandise to the originating warehouse: When returning items, customers must cover the cost of shipping back to the Jan Star Supplies warehouse. This ensures that the company does not incur additional costs related to returns.

  • Returns can be shipped to our address given on “Contact Us” or can be brought in person. If shipped using a carrier service that allows the package to be traced online: Customers have the option to either ship their returns using a traceable carrier service or return the items in person to the Jan Star Supplies warehouse. This provides flexibility in the return process while ensuring that the company can track returned items.

  • The customer assumes all responsibility for any lost packages or damage during transit, and the return shipment should be insured: Customers are responsible for ensuring that returned items arrive safely at the Jan Star Supplies warehouse. It is recommended that customers insure their return shipments to protect against loss or damage.

  • A refund for qualified product returned is arranged upon receipt and inspection of item(s) to verify product quantity is complete and in resellable condition: Jan Star Supplies will issue a refund only after the returned items have been received and inspected to confirm that they are in a resellable condition. This ensures that only items meeting the company’s quality standards are eligible for a refund.

  • Return credits are issued to the original payment method after passing inspection: Once the returned items have been inspected and deemed resellable, a credit will be issued to the customer’s original payment method. This helps maintain an efficient and transparent refund process.

  • Most credits are posted to your payment method within 10-15 business days from the date your return is received: Customers can expect to see their refunds posted to their payment method within 10-15 business days after Jan Star Supplies receives the returned items. This allows time for inspection and processing of the return.

Need Help?

Contact us at our website for any questions related to order and payment policy.