Order & Payment Policy
- 24/7 online ordering allows customers the convenience and flexibility to place orders on the website at any time, making it easy to shop and reorder supplies.
- Local delivery is provided within the Greater Toronto Area (GTA), ensuring timely and efficient delivery of products to customers in the region.
- Free local delivery for orders over $200 CAD encourages customers to make bulk purchases, while a $45 delivery charge for orders below $200 helps cover transportation costs.
- Extra delivery charges may apply for locations that are remote, or require special handling of the order, ensuring that delivery services are fairly compensated.
- A 2 PM order submission deadline ensures that the logistics team has enough time to process and prepare orders for the scheduled delivery day.
- Warehouse pickup allows customers to collect their orders in person by placing an order one day in advance, offering an alternative for those who prefer not to wait for delivery.
Prices & Payment Methods:
- Processing payments in Canadian Dollars (CAD) ensures consistency and ease of transactions for Canadian customers.
- Accepting Canadian domiciled Visa, MasterCard, and American Express Cards provides customers with a variety of secure payment options.
- Prices are subject to change without notice due to fluctuations in the market, exchange rates, or other factors.
Account Holder Terms:
- Registered Account Holders are held responsible for their purchases, ensuring that transactions are legitimate and authorized.
- Account Holders must be authorized to use the payment methods provided to prevent fraud and unauthorized transactions.
Order Authentication & Verification:
- Orders undergo Account Holder Authentication & Verification Procedures to verify the legitimacy of the purchase and protect against fraud.
- Card Issuer Authentication adds an extra layer of security by requiring confirmation from the card-issuing bank.
- Incorrect information in the order may cause delays in processing as additional verification is required.
Sales Tax Information:
- GST or HST is collected on all orders, ensuring that the store complies with Canadian tax regulations.
- Taxes are recalculated during the final Checkout process based on the customer’s location, ensuring accurate tax collection.
- Local delivery in the GTA area ensures that customers have access to the products they need within their region.
- Stocking status and availability are displayed on the product detail page, providing customers with accurate information on product availability.
- Customers can suggest new products for stocking via the “Contact Us” page, allowing the store to expand its inventory based on customer needs and preferences.
- Occasional errors may occur on the store website due to technical issues or human error.
- Jan Star Supplies reserves the right to disallow transactions due to errors or omissions, ensuring that the store maintains control over its operations and can rectify mistakes when necessary.
Registered Charities & Non-Profit Organizations:
- Special pricing under the social responsibility program supports charitable and non-profit organizations by offering them discounted rates on essential supplies.
- Eligible organizations can contact the store to receive a special promo code for discounts, streamlining the process for these organizations to receive the benefits. Contact Us
- Limiting one coupon per order prevents excessive discounts and maintains the store’s profitability.
- Coupons cannot be combined with other discounts or special pricing, ensuring that the store’s profit margins are protected.
- Customers must inform the store before 12 PM on the order date for cancellations or modifications, allowing the store to update the order and prevent unnecessary shipping or processing.
Product Substitution or Replacement:
- Substitution may occur due to Manufacturer or Regional product availability, ensuring that customers receive a similar product when the original is unavailable.
- Substituted items will be of equivalent, equal, or higher value, maintaining customer satisfaction.
Late or missing Refund
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at our website .
Contact us at our website for any questions related to order and payment policy.